Shipping policy

Komao Hair Care Shipping Policy

Thank you for shopping with Komao Hair Care. We are dedicated to providing you with premium products and an exceptional customer experience. Below are the details of our shipping policy.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment has been received.

  • You will receive a confirmation email with your tracking number once your order has been shipped.

2. Shipping Rates & Delivery Times
We offer the following shipping options:

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-3 business days

Shipping rates are calculated at checkout based on the weight of your order and your delivery location.

3. Shipping Destinations
We currently ship within the United States. International shipping will be available soon!

4. Free Shipping
We offer free standard shipping on all U.S. orders over $75.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the progress of your shipment.

6. Lost or Delayed Packages
If your package has been delayed or lost in transit, please contact us at support@komaohaircare.com. We will work with the carrier to resolve the issue as quickly as possible.

7. Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order. Once an order has been shipped, we are unable to make any changes.

8. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong items, please email us at support@komaohaircare.com within 7 days of delivery. Include your order number and photos of the items. We will happily replace or refund your order.

9. Returns & Refunds
Please refer to our Return Policy for details on returns, refunds, and exchanges.

10. Contact Us
If you have any questions about our shipping policy, please contact us at support@komaohaircare.com.

Thank you for choosing Komao Hair Care! We appreciate your support and look forward to helping you achieve healthy, beautiful hair.